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This document outlines the terms and conditions (“Terms”) governing the sale of products (“Products”) on the Rainbird and Thorpe Antique and Retro Shop website (“our site”). By placing an order with us, you enter into a contractual agreement with Rainbird and Thorpe Antique and Retro Shop, bound by these Terms.
Please carefully read and understand these Terms before making any purchases. By ordering our Products, you confirm that you are at least 18 years old and agree to abide by these Terms and any additional documents referenced herein. It is recommended to print a copy of these Terms for future reference.
1. About Us
We are Rainbird and Thorpe Antique and Retro Shop, represented by Brett Rainbird. You can contact us via email at rainbirdandthorpe@gmail.com or reach Brett Rainbird directly at 0363 834 324 or 0416 344 479. Our shop is dedicated to offering a curated collection of antique and retro items.
2. Product Descriptions and Availability
2.1. Descriptions of our Products on the site are approximate, and images are generally of the actual item you will receive. We make every effort to provide accurate descriptions and display colors authentically, though variations may occur.
2.2. Product availability is subject to change, and we strive to keep our site updated. If a Product you ordered is unavailable, we will promptly inform you via email, and your order will not be processed.
2.3. Our collection primarily consists of delicate, individually crafted antique and collectible items. We provide detailed condition reports and make every effort to detect age-related wear or damage, ensuring transparency about the history of each item.
3. Personal Information Usage
3.1. Your personal information is used to facilitate the delivery of your purchases and provide our regular client newsletter. We do not sell or share your personal information.
4. Consumer Rights
4.1. As a consumer, you have legal rights regarding faulty or inaccurately described Products. Our Returns policy provides further details on this matter.
5. Order Process
5.1. Review your order carefully before submitting it. If an error is identified, contact us promptly to correct it. We will try to rectify any errors before processing the order, but we cannot guarantee this.
5.2. Upon order placement, you will receive an acknowledgment email. This acknowledgment does not confirm order acceptance. The Contract is formed when we send a Dispatch Confirmation, indicating that the Products have been dispatched.
5.3. If we cannot supply a Product (e.g., out of stock), we will inform you promptly, refunding the full amount if payment has been made.
6. Changes to Terms
6.1. We may revise these Terms. It is your responsibility to review them before each purchase.
6.2. The Terms in force at the time of each order will apply.
6.3. If changes are made after an order, the revised Terms will not apply to that specific order.
7. Delivery
7.1. We charge for shipping, using quality packing materials suitable for delicate items. Delivery is made through a reliable carrier with online tracking. Worldwide delivery is available with some limitations.
7.2. Orders are generally fulfilled within the next working day. Please refer to your delivery confirmation email for specific details.
7.3. Delivery is considered complete when the Products are delivered to the address provided. If unavailable, you may need to collect the Product or pay for redelivery.
8. Product Prices and Delivery Charges
8.1. Product prices are quoted on the site and may change. Price changes do not affect confirmed orders.
8.2. Prices include Australian GST, where applicable.
8.3. Our site showcases a vast range of Products, and pricing errors may occur. We reserve the right to correct errors and will notify you promptly for confirmation.
9. Payment
9.1. Prices are in Australian Dollars. We accept payment by bank transfer, EFTPOS, debit card, credit card, or Cash.
9.2. Payment is required in advance. Bank transfer is accepted, and orders are processed upon payment confirmation.
9.3. For purchases above $1,000AUD, additional verification may be required.
9.4. Failure to make timely payments may result in order cancellation or interest charges.
10. Our Liability to You as a Consumer
10.1. We are responsible for foreseeable loss or damage resulting from a breach of these Terms, up to the amount paid for the Product.
10.2. Commercial, business, or resale purchases are not covered by certain liabilities.
10.3. We do not exclude liability for personal injury, fraud, or other matters not permitted by law.
11. Events Outside Our Control
11.1. We are not liable for failure to perform or delays caused by events beyond our control (“Event Outside Our Control”).
11.2. In the event of an Event Outside Our Control, we will notify you promptly, and our obligations will be suspended for the duration of the event.
12. Disclaimer of Warranties
12.1. Subject to the Australian Consumer Law, we disclaim all warranties and representations regarding Products.
12.2. Products are provided “as is” unless a separate warranty is provided by us or the manufacturer.
13. Contact Information
13.1. Contact us via email at rainbirdandthorpe@gmail.com or by phone at 0363 834 324 or 0416 344 479.
13.2. All communications between us will be conducted via email or phone.
By placing an order with Rainbird and Thorpe Antique and Retro Shop, you agree to these Terms. Thank you for choosing us for your antique and retro needs.
Rainbird and Thorpe – Bridging the Past to the Present.